Lorella Palazzo, PhD

“I work on health care system improvements so patients, doctors, and clinical staff all have the best possible experience.”

Lorella Palazzo, PhD

Senior Collaborative Scientist, Kaiser Permanente Washington Health Research Institute


Lorella Palazzo, PhD, is a sociologist who specializes in optimizing care delivery and improving access to health services. She has extensive experience in analyzing clinical data and evaluating health care improvement efforts. At Kaiser Permanente Washington Health Research Institute (KPWHRI), she has used this expertise to assess the progress and results of pilot projects supported by the Group Health Foundation Partnership for Innovation. In these projects, KPWHRI researchers and Kaiser Permanente Washington clinicians work together to test innovative health care improvement ideas. Dr. Palazzo's evaluations have determined how a pilot innovation affected health care costs, care delivery, and patient experiences. With the MacColl Center for Health Care Innovation, she also has evaluated efforts to reduce medical overuse. Dr. Palazzo has supported research at KPWHRI on aging and dementia, cancer, cardiovascular health, mental health, and safe medication use. She plans to continue and expand her recent work in implementation science and cancer screening. Inspired by her background as a sociologist, Dr. Palazzo is also interested in how social scientists can best collaborate with other health researchers to improve health care.

Dr. Palazzo’s previous work includes evaluating educational programs to make sure that nurses and medical assistants get up-to-date training that reflects current health care demands. She has studied the best ways to attract and retain nurses and other clinical personnel to underserved areas. She brings this experience to current research that particularly focuses on health disparities and matching the health workforce with the needs of rural residents and underrepresented minorities. Dr. Palazzo has also researched alternative modes of healing and how they are being integrated into health care delivery systems to expand care options for patients.


  • Implementation science

    Health information technologies; sustainability and diffusion of innovations; guideline implementation; organizational processes

  • Complementary & Integrative Health

    Bringing evidence-based new approaches to clinical practice, exploring the sociocultural context for personal health tracking and behavior change

  • Cancer screening

    Studying access to cancer screening; patient-, provider- and system-level determinants of screening; organization and outcomes of cancer screening services

  • Health Services & Economics

    Assessing cost and effectiveness of quality improvement projects; using quantitative and qualitative methods to analyze delivery system innovations; optimizing the health care workforce

  • Evaluation Science

    Using research methods to measure the effectiveness of health services and health professional training programs

  • Medical Sociology

    Studying health care organizations and institutions; social factors in health, illness, and medical care; health care system access and health disparities

Recent publications

Palazzo L, Tuzzio L, Simon GE, Larson EB. A value proposition for pragmatic clinical trials.  Am J Manag Care. 2022;28(9):e312-e314. doi: 10.37765/ajmc.2022.89224.  PubMed

Parchman ML, Palazzo LG, Mogk JM, Webbon JC, Demosthenes L, Vossenkemper E, Hoke G, Moskovitz J, Dunlap L, Diaz del Carpio R. What strategies are used by clinician champions to reduce low-value care? SAGE Open Med. 2022 Jan 21;10:20503121211069855. doi: 10.1177/20503121211069855. eCollection 2022.

Palazzo L, Hsu C, Barnes DE, Figueroa Gray M, Greenwood-Hickman MA, Larson E, Dublin S. Patient and caregiver perspectives on a tool to increase recognition of undiagnosed dementia: a qualitative study. BMC Geriatr. 2021 Oct 26;21(1):604. doi: 10.1186/s12877-021-02523-0. PubMed

Palazzo L, Matthys J, Sewald C, Arora N, Jones M, Bradley J, Eissler S, Rubin MR, Edelin TM, Nadison M. Fostering partnerships with the safety net: an evaluation of Kaiser Permanente‚Äôs community ambassador program in the mid-Atlantic states. Perm J. 2020;24. doi: 10.7812/TPP/19.010. Epub 2020 Mar 13. PubMed

Parchman ML, Palazzo L, Austin BT, Blasi P, Henrikson NB, Gundersen G, Ganos E. Taking action to address medical overuse: common challenges and facilitators. Am J Med. 2020 Feb 4. pii: S0002-9343(20)30052-8. doi: 10.1016/j.amjmed.2020.01.001. [Epub ahead of print]. PubMed


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Value Champions several Clinicians showing collaboration

How to become a clinical value champion

KPWHRI’s ACT Center offers online training to help clinicians identify and curb overused services in clinical practice.

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6 Value Champions begin tackling medical overuse in the safety net

A new training and mentorship program supports clinicians in doing less of what harms and more of what helps vulnerable patients.