Improving care is never easy. But Katie Coleman, MSPH, is finding strategies that make it easier to integrate what's known about how best to care for patients into daily practice. As the Director for Kaiser Permanente Washington’s Learning Health System program and for the MacColl Center for Health Care Innovation, Ms. Coleman gathers knowledge about optimal ways to deliver, organize, and improve health care—and translates it into practice within Kaiser Permanente Washington, and in community health centers, public hospitals and small private practices. She focuses especially on elevating the quality of primary care and behavioral health for patients and providers.
Within KP Washington, she is working with care delivery leaders to cultivate curiosity and bring research to their priorities by evaluating new capital investments, leveraging big data to improve care, and using implementation science and quality improvement methods to accelerate translation of evidence-based care.
In the community, Ms. Coleman also designs and evaluates large scale improvement efforts in partnerships with patients, staff, and clinicians. Currently, she’s leading the primary care practice improvement arm of the Robert Wood Johnson Foundation's Delta Center for a Thriving Safety Net initiative, which aims to advance value-based pay and care competencies in 12 state behavioral health and primary care associations. She recently worked to improve care in a diversity of practices in the Colorado Health Foundation’s Team-based Care Initiative, in 65 community health centers in 5 states as part of the Commonwealth Fund’s Safety Net Medical Home Initiative and 250 small practices as part of the Agency for Healthcare Research and Quality’s Evidence NOW initiative.
Ms. Coleman speaks often and publishes her work in peer-reviewed papers, policy briefs, and white papers. She recently published a report clarifying the core competencies of high-performing primary care and their intersection with value-based pay. She has contributed to early work evaluating the Kaiser Permanente Washington Patient-Centered Medical Home demonstration and Oregon Primary Care Associations’ Empathic Inquiry initiative, aimed at identifying and addressing social determinants of health.
Prior to joining the MacColl Center and Kaiser Permanente, Ms. Coleman managed the strategic planning and government grants portfolio for Access Community Health Network, the nation’s largest network of community health centers.
Crabtree BF, Howard J, Miller WL, Cromp D, Hsu C, Coleman K, Austin B, Flinter M, Tuzzio L, Wagner EH. Leading innovative practice: leadership attributes in LEAP practices. Milbank Q. 2020 May 13. doi: 10.1111/1468-0009.12456. [Epub ahead of print]. PubMed
Schuttner L, Coleman K, Ralston J, Parchman M. The role of organizational learning and resilience for change in building quality improvement capacity in primary care. Health Care Manage Rev. 2020 Apr 3. doi: 10.1097/HMR.0000000000000281. [Epub ahead of print]. PubMed
Gray MF, Sweeney J, Nickel W, Minniti M, Coleman K, Johnson K, Mroz T, Forss B, Reid R, Frosch D, Hsu C. Function of the medical team quarterback: patient, family, and physician perspectives on team care coordination in patient- and family-centered primary care. Perm J. 2019; 23:18.147. doi: 10.7812/TPP/18.147. Epub 2019 Aug 26. PubMed
Parchman ML, Anderson ML, Coleman K, Michaels LA, Schuttner L, Conway C, Hsu C, Fagnan LJ. Assessing quality improvement capacity in primary care practices. BMC Fam Pract. 2019 Jul 25;20(1):103. doi: 10.1186/s12875-019-1000-1. PubMed
The MacColl Center’s LEAP project identifies 11 features of effective leadership at primary care practices.
Katie Coleman describes how the pandemic boosted adoption of telehealth and how research is vital for it to thrive.
Katie Coleman tells how Kaiser Permanente Washington research supports innovation at new clinics in Ballard and South Lake Union.